Caseworker guidelines and FAQ'S.
Our mission is to help the neediest of the needy: those who by receiving our services would be given an enabling, life changing step forward that they have no other way of obtaining. The individuals also need to be motivated to continue to make positive steps forward to independence. We must be good stewards of the resources we are given. To insure this, we look to you, our partner organization, to vet each request and filter them based on our relationship with the client.
Please use the following requirements to determine if your client is eligible to benefit from our services.
As mentioned above we are looking to help the neediest of the needy: those who by receiving our services would be given an enabling, life changing step forward that they have no other way of obtaining. The individuals need to be doing everything they can to get out of their current situation and back on their feet. They need to be motivated to continue to make positive steps forward to independence.
Services we provide:
Services we do not provide:
Client and caseworker expectations:
Failure to uphold the expectations of the partnership will result in the suspension of all requests until the issues can be resolved.
Submitting a request:
Once we review a request:
Repair request specifics:
Vehicle donation request specifics:
Vehicle issues description:
Brakes are bad.
Car has no heat.
The front end is bad.
The car is dead/The car won't start.
Power steering is bad.
The tires are bad.
Final steps before receiving a donated vehicle:
Here is a list of what we need from you to complete once you received the title from us. We hope that you can get all this done in a timely manner which helps you get into your vehicle sooner. We do not know what the DMV charge to register a vehicle, but you can try calling them to get a rough estimate, so you have a better idea of the cost before going in.
1. Get insurance on the vehicle we are donating to you and must be in your name. Minnesota requires proof of insurance on the vehicle that you are registering. So do this first before going to the DMV. Make sure you get a printed copy of the insurance.
2. Have the vehicle register/titled in your name at the DMV in the state you live in and licensed in. We are donating the vehicle to you so that’s why it needs to be in your name. In ND you will get license plates, tabs for the plates and a new printed title for the vehicle. In MN you will also get plates, tabs and a document showing the vehicle in titled in your name and the new title will be mailed to you later.
3. Once you have all the above done, you or your caseworker can call or email to setup a time to pick up your vehicle. Bring in all the documents, title/registration, and insurance so we can take copies of all of them. If you are planning to pick up the title and going to the DMV the same day, just let us know that and we can have the vehicle ready that day. If you can’t make it, call to let us know so we can put the vehIcle back in the fenced in area. If you plan on going to the DMV on a different day after picking up the title, call to arrange a time for pick up. If you just show up without us being notified, there is a good chance we won’t be here or ready to help you. If we are, it might take a half hour or more to do our final inspection before giving you the vehicle. The Service advisors for the auto care shop will not be able to help you, they don’t have the time or knowledge of what’s going on per client and will have to come back after setting up a appointment with one of us! Contact information is above and leave a voicemail if one on answers.
VEHICLE REPAIR REQUEST
VEHICLE DONATION REQUEST